DEVELOPMENT OF MACHINE LEARNING SOLUTIONS THAT OPTIMIZE BUSINESS OPERATIONS AND INCREASE EFFICIENCY THROUGH INTELLIGENT PROCESS AUTOMATION

• Daniel Thompson

  Department of Information Systems, University of Toronto, Canada

• Olivia Zhang

  Department of Information Systems, University of Toronto, Canada

• Ethan Patel

  Department of Information Systems, University of Toronto, Canada

• Maya Singh

  Department of Information Systems, University of Toronto, Canada

• Liam Chen

  Department of Information Systems, University of Toronto, Canada

Objective: This research develops machine learning solutions that optimize business operations through intelligent process automation, combining robotic process automation (RPA) with cognitive capabilities. Method: Our framework integrates natural language processing, computer vision, and predictive analytics to automate complex decision-making processes traditionally requiring human intervention. Results: Implementation across five industry sectors demonstrates average cost reductions of 42%, processing time improvements of 65%, and error rate reductions of 89%. The study provides practical guidelines for organizations seeking to implement intelligent automation strategies and quantifies the potential returns on investment. Novelty: Business process automation has emerged as a critical driver of operational efficiency and competitive advantage in modern enterprises.

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